Privacy and personal data protection policy

Photograph by James Keogh/Wostok Press
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A short summary of our data privacy and protection policy:

How do we use your data?
We only use the information you provided us to communicate with you about MSF’s work, actions you can take to support our work, or usage of this website.

Who can see your data?
1. Designated employees of MSF who are responsible for communication or fundraising.
2. Technical administrators of vendors we partner with to develop digital tools or store data.

How do we secure your data?
We work to implement best practices for data protection and privacy, for example in line with the EU framework for data privacy and protection, known as General Data Protection Regulation (GDPR), and to ensure that our vendors do as well.

How can you control your data?
You may request changes to your data or complete removal of your data from our files at any time by writing to access@msf.org. We also make it easy for our email subscribers to unsubscribe via a link at the bottom of each email that we send you.

What other data do we store?
In order to assess and improve performance of this website we use a number of services to collect anonymous user behaviour insights and analyse how visitors user our website. Detailed information is provided below.

Need more info?
For more information, read our full data privacy and protection policy below.

Full data privacy and protection policy:

This privacy and personal data protection policy (the "Policy") describes the methods that we use to collect, store, process and use your personal data.

By providing us with such personal data and/or by using our website, you are consenting that we collect, store, process and use your personal data according to the applicable law and to the terms and conditions of this Policy.

If you do not agree with this Policy, please do not provide us with any personal data. If you refuse or withdraw your consent, or if you choose not to provide us with the required personal data, we may be totally or partially unable to provide or perform the functions of our website.

Should you have questions or comments regarding this Policy or suggestions regarding its improvement, please contact us at Médecins sans Frontières International, Attn: Resources Manager, Rue de Lausanne 78, 1201 Geneva, Switzerland or by email at access@msf.org

Personal Data that You Voluntarily Provide

Collected Data

We collect, use and share diligently and in strict compliance with the applicable laws the personal data that you freely choose to share with us when you decide to use our website (such as your email address - when you subscribe to our newsletter -  your name,  email address, location, signature to a petition - when you sign an online action such as petition).

You are solely responsible for the accuracy of your personal data and shall inform us of any change thereto. We shall bear no liability for the consequences of inaccurate or untrue data.

Use, Sharing and Opting Out

As a general rule, your personal data will not be used for any other purposes than those for which they were voluntarily provided to us. Your personal data are shared or transferred to third parties if such sharing or transfer is authorized by you or required to achieve the purposes for which you have provided them to us. For instance, by registering to our newsletter, you consent that your personal data (in particular name and email) be processed for the purpose of sending you emails.

Further to the processing of your personal data according to the purposes for which you intentionally provided them to us, we further reserve our right to use all or part of your personal data for other purposes, such as to communicate with you, conduct surveys or recommend those of our initiatives that could be of interest to you. You further consent that some of your personal data be shared with affiliated members of the MSF movement worldwide, whether in Europe or in other countries such as Argentina, Australia, Brazil, Canada, Hong Kong, India, Japan, Mexico, Russia, South Africa, South Korea, Turkey, United Arab Emirates or the United States of America (for a current list, please visit this website).

We may share your personal data with service providers, who help assist us in fulfilling our purposes. By using those services, you accept that your personal data is shared with such service providers under their privacy policies, which we invite you to read carefully.

Personal data may also be shared with third parties when required by law or by a court order. Also, in case of fraudulent use of our website and, in particular, upon suspicion of punishable acts, the data may be analysed for purposes of clarification and, upon duly justified request, transmitted to the competent official authorities or to the third person affected by the fraud.

Depending on the circumstances, the collected data may be sent to, processed and stored on servers in foreign jurisdictions in Europe or in the United States or other jurisdictions outside of Europe (see list above) and thus be subject to foreign legislation.

You may, at any time, object totally or partially to the use of your personal data for such purposes (opting-out) by writing to us by email (see contact details above).

Security

Your personal data is transferred to, processed and stored by us in Switzerland and Europe (in particular, in the United Kingdom). When shared with third parties, they may be transferred in other countries as specified in each case and thus be subject to foreign legislation. All personal data are protected against unauthorised processing with the help of appropriate technical and organisational measures. You understand that – despite the previous – no data transmission or storage is 100% secure. Consequently, we cannot guarantee the security of any information you share with us and shall assume no liability should your personal information be accessed, disclosed, modified or destroyed by a breach of our safeguards.

Cookies and Tracking Technologies

In order to optimize our website, we use cookies and other related tracking technologies, which collect and use data regarding your use of and your behaviour on our website (such as your browsing preferences, statistics regarding the pages that are most visited on our website, etc.). Cookies are little files that are stored on your data storage medium and that memorize, through your Internet browser, some configurations and data in order to exchange them with our system. By using cookies and tracking technologies, we can provide better, consistent, updated information, and a more personalized website experience. We may in particular use the following cookies and tracking technologies:

Strictly Necessary Cookies: these are cookies that are required for the operation of our website and for you to be able to use the functions you may request. They include, for example, cookies that enable you to log into secure areas of our website.

Functional Cookies: these cookies record information about choices you make on our website, such as your user name, language or the region you are in. In this way, we are able to personalize your visit on our website.

Analytical Cookies: these cookies allow us to collect information about how visitors use our website, for example to count visitors and to see how visitors move around our website, in order to improve the way our website works. They record your visit on our website, the pages you have visited and the links you have followed. Unless otherwise mentioned, they do not collect information that identify you.

Google Analytics (Google Inc.) is a web analysis service provided by Google Inc. Google uses the collected data to track and examine the use of our website, to prepare reports on its activities, allowing us to better understand visitor behaviour on our website. Google may share the collected data with other Google products and use them to contextualize and personalize the ads of its own advertising network. For more information on what data is collected and how your privacy is protected, please consult their privacy policy. The collected data may be sent to, processed and stored on servers in foreign jurisdictions, including in the United States, and thus be subject to foreign legislation. To opt-out, please consult this link.

Hotjar is an analysis and feedback tool that allows us to better understand user behaviour on our website, in order for us to improve the way our website works. For more information on what data is collected and how your privacy is protected, please consult their privacy policy. The collected data may be sent to, processed and stored on servers in foreign jurisdictions, including in the United States, and thus be subject to foreign legislation. To opt-out, please consult this link. Hotjar honors generic Do Not Track headers, i.e. your browser can tell its script not to collect any of your data.

Quantcast is a service provided by Quantcast Corp., which helps us better understand user behaviour on our website, in order for us to improve the way our website works. For more information on what data is collected and how your privacy is protected, please consult their privacy policy. The collected data may be sent to, processed and stored on servers in foreign jurisdictions, including in the United States, and thus subject to foreign legislation. To opt-out, please consult the "how to opt out" section under this link or consult this link.

Social media cookies: these cookies allow you to share website content with social media platforms (e.g. Facebook™ or Twitter™ buttons). This method may authorize the concerned social media to monitor your navigation on our website by the mere fact that your account is activated on your device (open session) during the navigation. We have no control over these cookies as they are set by third party providers.

ShareThis is a service which displays a widget that allows interaction with social networks and external platforms as well as sharing of contents. Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and usage data on the pages where this service is installed. For more information on what data is collected and how your privacy is protected, please consult their privacy policy. The collected data may be sent to, processed and stored on servers in foreign jurisdictions, including in the United States, and thus be subject to foreign legislation. To opt-out, please consult the "Click to Opt Out of ShareThis Services" section under this link.

Facebook like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc. For more information on what data is collected and how your privacy is protected, please consult their privacy policy and this link. The collected data may be sent to, processed and stored on servers in foreign jurisdictions, including in the United States, and thus be subject to foreign legislation.

Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc. For more information on what data is collected and how your privacy is protected, please consult their privacy policy. The collected data may be sent to, processed and stored on servers in foreign jurisdictions, including in the United States, and thus be subject to foreign legislation. To opt-out, please consult this link. Twitter honors generic Do Not Track headers, i.e. your browser can tell its script not to collect any of your data.

By using our website, you accept that data be collected and processed via cookies in accordance with this Policy and with the privacy policies of the third party providers (including the above) that we invite you to read carefully.

Most browsers accept cookies automatically but allow you to disable them. The help menu on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies all together. You can also disable or delete cookies you have previously accepted if you wish to. Further information is available on the following websites:

Microsoft Internet Explorer™ : https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Microsoft Edge™ : https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Mozilla Firefox™ : https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari™ : https://support.apple.com/kb/PH17191?locale=fr_FR&viewlocale=en_US

Google Chrome™ : https://support.google.com/accounts/answer/61416?hl=en

Most cookies and tracking technologies can also be deactivated or blocked through third party tools, such as the ones proposed by Youronlinechoice, by the Network Advertising Initiative, by the Digital Advertising Alliance or by Ghostery.

Further, most third party providers offer modules or proceedings allowing you to opt out from data collection: you may find specific information on how to opt out from each service above.

Rights of Access and Correction

In line with the current laws on protection of data, you have the right to be informed, without charge, of the data that are collected about you and, if such data are inaccurate or incomplete, to correct them, to block access to them or to delete them. In order to achieve that, you may simply connect to your account and make whatever modifications are necessary in your profile. We will delete your personal data but keep certain connection data, specific demographical and statistical data referring to you and an anonymous copy, in our archives, of your information.

Please send any request by mail or email, with sufficient information for us to identify you, to the address mentioned at the top.

 

Policy updated on 9 May 2018